Software Making a Difference - Mental Retardation Software for QMRP

Our Technical Support Specialists have the answers you need concerning any questions you may have about the installation, configuration or functionality of your Software Making a Difference products.

Software Making a Difference provides three types of telephone support:

Complimentary Support (225) 925 - 2772

9am - 4pm Monday - Friday CST

Free for all users for 90 days from the date of purchase.

Priority Support (225) 925 - 2772

9am - 4pm Monday - Friday CST

Priority Support is one calendar year of unlimited TELEPHONE SUPPORT.

The cost is 15% of your TaskMaster Software Purchase. This contract may be renewed annually.

General Support (225) 925 - 2772

9am - 4pm Monday - Friday CST

After the 90-day period of free phone support has expired, you may utilize General Support. This type of support gives access to a Technical Support Specialist for a cost of $75.00 per incident.

Other support avenues:

For those users who are unable to use our telephone support options, we provide you with two alternative types of support:

E-mail Support: support@qmrp.com

9am - 4pm Monday - Friday CST

Free for all users who have access to the Internet or an on-line service. When using our E-mail support, please provide your name, the name of your company, e-mail address, and a detailed description of your problem. ALL these items are necessary to provide you with proper e-mail support. Please send only one problem per e-mail. You will receive a response with 48 hours. ALL International Customers, can use the E-mail support option if you are unable to call during our office hours.

FAX Support (225) 791 - 8032 24 hours a day This type of support provides you with the ability to obtain technical support via your fax machine. You can send the Technical Support Division at Software Making a Difference a fax outlining your technical problem. To give you a proper response to your fax, please include your name, the name of your company, your day time phone number, fax number, and a detailed description of your problem. You will receive a response via your FAX machine within 48 hours. ALL International Customers, can use the FAX support option if you are unable to call during our office hours.

If you have any further questions concerning our types of technical support please call our Technical Support Director at (225) 925 - 2772 Ext. 0